Delivery & Returns

DELIVERY

We offer a delivery service in mainland UK.

All wines are stored in our warehouse in Tilbury ready for shipment. 
Deliveries are dispatched for Friday or Saturday (this is to consolidate orders and reduce carbon emissions). Central London deliveries are made each Friday by Pedalme bike couriers.
If you require your wine by a specific date please add a note to your order..

Minimum order for free delivery:

• £50.00 Inc VAT within M25
• Rest of Mainland UK £100.00 Inc VAT (excluding north of Glasgow/Edinburgh corridor, English and Scottish Islands).
• North of Glasgow/Edinburgh corridor, English and Scottish Islands, Northern Ireland: If you process an order we will contact you with any adjustment on shipping required. Alternatively please email orders@unchartedwines.com and we can set a delivery for your order and return you a basket to complete by email.
• Cases can be mixed at no extra charge.

Delivery Charge (if under minimum order value):

• £10.00 Inc VAT.
• North of Glasgow/Edinburgh corridor, English and Scottish Islands: By Quotation.

 

RETURNS

If, for any reason, a wine you purchased from us fails to satisfy, please notify us within 30 days of receipt of your order.  We will refund immediately but not later than 14 days from the date of the return notification.  For the refund, we will use the same payment method that was used for the original order.

To be eligible for a return, remaining bottles must be unopened and in the same condition as received.