Delivery & Returns
We offer a delivery service in mainland UK.
Minimum order for free delivery:
- £150.00 Inc VAT (excluding north of Glasgow/Edinburgh corridor).
- Cases can be mixed at no extra charge.
Delivery Charge (if under minimum order value):
- £15.00 Inc VAT.
- North of Glasgow/Edinburgh corridor and Scottish Islands: By Quotation.
All wines are stored in our warehouse at London City Bond, Tilbury and ready for shipment immediately unless otherwise stated. We will be able to ship within 3/4 working days of receipt of your order although many of our deliveries are done within 2-3 working days. If you have a deadline by which you need the wine, please let us know.
If, for any reason, a wine you purchased from us fails to satisfy, please notify us within 30 days of receipt of your order. We will refund immediately but not later than 14 days from the date of the return notification. For the refund, we will use the same payment method that was used for the original order.
To be eligible for a return, remaining bottles must be unopened and in the same condition as received.
DAMAGE & MIS-DELIVERY
Any breakage, theft or short/partial delivery must be notified immediately and the delivery note amended accordingly. We cannot accept claims for any losses if the delivery note is signed ‘unexamined’.
If your order goes missing or is damaged between dispatch and delivery, we will send you a replacement order as soon as we can. In the event that we cannot replace the missing or damaged goods, we will give you a full refund.