Terms & Conditions

Age of Purchase

It is against the law to sell or supply alcohol to anyone under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old.

Reserve the Right to Refuse Service

Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and, in the case of wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.

If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because certain goods are out of stock, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.

Errors, Inaccuracies and Omissions

The description and prices payable for the items or services that you order are set out in our emails, price list, brochure and/or website. If, by mistake, we have under priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned or, if we are not despatching an item, within 7 working days of our acceptance of your order. We may cancel your order provided we refund you any payments you have made. You may agree to pay the correct price in which case we will proceed with your order. In the event that you have been overcharged for an item, a full refund of the difference will be given.

We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.

Unless otherwise stated, prices listed for wines are quoted per bottle, and include VAT at the current rate.

Prices are subject to currency, changes in duty and VAT. 

Payment Terms & How to Pay

We accept American Express, Visa, Maestro, Mastercard and Apple Pay.

Our standard policy is to process payment at the time of ordering.


We offer free London delivery on orders above £50 and free mainland UK delivery on all orders over £100. Orders under these minimums are subject to a £10 delivery charge. Alternatively you can click and collect same working day from our Containerville Container by setting delivery address as Unit 56, Containerville, 38-40 The Oval, London E2 9DT. We will contact within an hour to arrange collection, If your order is below £50 we will issue a refund of the delivery charge.

Receipt of Goods

You should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 5 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage which occurs once the consignment has been left.

Return of Goods

Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 14 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. You can tell us you want to cancel your order by emailing us at info@unchartedwines.com. Any cancelled order will be refunded as soon as possible, usually within a week, but in any event within 30 days. A charge of £15 for collections will be payable in the UK.