FREE DELIVERY OVER £150

Terms & Conditions

DELIVERY

We offer a delivery service in mainland UK.

Minimum order for free delivery:

  • £150.00 Inc VAT (excluding north of Glasgow/Edinburgh corridor, English and Scottish Islands).
  • North of Glasgow/Edinburgh corridor, English and Scottish Islands: By Quotation.
  • Cases can be mixed at no extra charge.

Delivery Charge (if under minimum order value):

  • £15.00 Inc VAT.
  • North of Glasgow/Edinburgh corridor, English and Scottish Islands: By Quotation.
The Company referred to in these conditions is Uncharted Wine Company Limited and the person buying from the Company is “the Customer”. No variation of these conditions will be binding on the Company unless in writing and signed by a registered director.

Our prices are quoted duty paid and inclusive of VAT unless otherwise stated and are subject to duty and currency fluctuations. We reserve the right to increase prices without prior notice if our costs increase due to currency fluctuation, duty increase, supplier cost increases or other factors beyond our control. We will endeavour to notify you in advance if we are aware that this may happen.
 
Claims
    No refund will be considered in relation to any wine purchased 12 months or more prior to the lodging of that claim, regardless of where the wine has been stored in the interim.
     

    Any breakage, theft or short/partial delivery must be notified immediately and the delivery note amended accordingly. We cannot accept claims for any losses if the delivery note is signed ‘unexamined’.

    Corked bottles

      All customers should inform us within 24 hours of uncorking if a wine is out of condition to enable us to confirm the complaint.  Faulty bottles should be dated and kept and the nature of the fault clearly written on the label or otherwise notified to us in writing.  We ask that you follow these steps to ensure we can do our best to rectify any issues with a wine you consider out of condition.

      RISK & PROPERTY

      TITLE TO ANY GOODS AGREED TO BE SOLD BY THE COMPANY TO THE CUSTOMER (THE “GOODS”) SHALL NOT PASS FROM THE COMPANY TO THE CUSTOMER UNTIL ALL SUMS DUE FROM THE CUSTOMER TO THE COMPANY IN RESPECT OF THE PRICE OF THE GOODS HAVE BEEN PAID IN FULL.  PAYMENT SHALL TAKE PLACE WHEN THE COMPANY RECEIVES CASH OR CLEARED FUNDS IN RESPECT OF THE SUM DUE TO IT IN RESPECT OF THE GOODS.  RISK IN ANY GOODS AGREED TO BE SOLD BY THE COMPANY TO THE CUSTOMER SHALL PASS TO THE CUSTOMER ON DELIVERY OF SUCH GOODS TO THE CUSTOMER OR, IF THE CUSTOMER WRONGFULLY REFUSES TO ACCEPT DELIVERY, ON TENDER OF DELIVERY.  UNTIL TITLE TO ANY GOODS HAS PASSED FROM THE COMPANY TO THE CUSTOMER, THE CUSTOMER SHALL HOLD ANY SUCH GOODS WHICH HAVE BEEN DELIVERED TO IT AS THE COMPANY’S BAILEE. THE CUSTOMER SHALL ENSURE THAT THE GOODS ARE: (1) KEPT IN GOOD CONDITION; (2) STORED SEPARATELY FROM ANY OTHER GOODS IN ITS POSSESSION (WHETHER BELONGING TO IT OR ANY OTHER PERSON); (3) IDENTIFIABLE AS GOODS SUPPLIED BY THE COMPANY; AND (4) FULLY INSURED.

      The Customer acknowledges that it shall take out insurance in respect of the Goods on its own behalf and as an agent for the Company. The Company may, on giving 24 hours’ notice in writing to the Customer, enter the Customer’s premises to inspect the Goods as have been delivered to the Customer by or on behalf of the Company and/or require a copy of any relevant policy of insurance.

      If the Customer sells the Goods to a third party before title to the Goods has passed from the Company to the Customer, the Customer shall immediately pay into a separate account designated as the Company’s account the price paid by the third party. Until the Company has been paid in full in respect of any sums due in respect of the price of any Goods agreed to be sold to the Customer by the Company, the sums held on the Company’s account shall not be used for any purpose save for payment to the Company of such sums as are due to the Company from the Customer. The Company may, on giving 24 hours’ notice in writing to the Customer, require evidence that the Customer is maintaining a separate account pursuant to this clause and evidence of the sums held on that account.

        Until such time as the property in the Goods passes to the Customer (and provided the Goods are still in existence and have not been resold) the Company shall be entitled at any time to require the Customer to deliver up the Goods to the Company and if the Customer fails to do so forthwith to enter upon any premises of the Customer or any third party where the Goods are stored and repossess the Goods. The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Company, but ifthe Customer does so all monies owing by the Customer to the Company shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable. E&OE.